Posted by Sammy123 on February 24, 2012 at 14:36:13:
In Reply to: To my knowledge they've never had enough space in one facility . . posted by Besides on February 24, 2012 at 13:20:42:
WHAT ... outsource the telephone answering .. wow .. are the existing staff so busy that they can't answer calls to their own departments ? What were they employed for in the first place ?
And how in Gods name is someone in a telecentre supposed to sort out a particular query or more than one query ... take the callers no. and then try and contact the department(s) involved and try and get someone in that Dept. to try and contact the relevant person(s) concerned .. .. thus adding another layer of contact !!!!
God help us if thats the kind of Management Response that exists.
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