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eircom network problem?

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Posted by M on March 04, 2004 at 20:10:47:

In Reply to: C/bar website - Problem? posted by ? on March 04, 2004 at 13:22:51:

There are no problems with our servers at present nor with our hosting facility which is top class.

We do know, however, that there have been very severe problems apparently within the eircom network which are plaguing people with dial-up connections. We are not hosted with eircom but obviously a lot of people dial-up via eircom and suffer this problem. It makes us look bad even though it has nothing to do with us.

The rumour is that broadband users are 'trashing' the network. Those with dial-up modems or ISDN lines are suffering with very long periods of minutes at a time when it is not possible to make any contact with any website or email.

At home we have experienced this problem ourselves and have written a letter of complaint to eircom support service including a bandwidth graph to illustrate the problem. We have received no reply - not even an acknowledgement.

The email address for eircom customer service is:

should you wish to add your voice!

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